Refund policy

Refund Policy

30-Day Refund Guarantee

We stand behind our products. If you're not completely satisfied with your purchase, you may request a refund within 30 days of your delivery date.

How to Request a Refund

To initiate a refund, please contact us at hellolavipaw@gmail.com with your order number and a brief description of the issue. Our team will review your request and respond within 2–3 business days.

Refund Conditions

• Refund requests must be submitted within 30 days of the delivery date.
• Refunds are issued to the original payment method.
• We do not accept returns — you are not required to send the item back.
• Refunds may be denied if the issue is due to misuse, damage caused by the customer, or circumstances outside our control.

Processing Time

Once approved, refunds are typically processed within 5–10 business days, depending on your bank or payment provider.